01 Fix the workflow before adding AI
“Adding agents to a broken process still leaves a broken process” (opens the source)
A fast draft can still leave the customer waiting. Find the constraint after the draft.
AI fluency interviews: prove your judgment
Choose what to delegate. Check the output. Defend the result.
Start a practice interviewPractice interviews
02 Check the claim against the record
“robust data quality checks and validation processes” (opens the source)
A confident answer is still a claim. Check its source, date, units and missing context.
03 Set the limits before you delegate
“fair, explainable and aligned with customer interests” (opens the source)
Separate suggestions from actions. Name who can approve, override and explain a decision.
04 Prove useful work, not tool usage
“AI efforts must focus on clearly defined problems” (opens the source)
Count accepted work and the cost of review. A prompt count cannot show customer value.
05 Show what you learned and changed
“If you lead anyone, you have to be able to help them change.” (opens the source)
Explain the work you changed, the evidence you checked and the next person you helped.
Sources
- Kathleen Hogan, Executive Vice President and Chief Strategy and Transformation Officer, at the time. Microsoft, “What we’ve learned from Microsoft’s own AI transformation”, Sep 17, 2026. Open the source. Checked against the published text.
- Barbara Humpton, President and CEO, Siemens USA, at the time. U.S. House of Representatives, “Written Testimony of Siemens USA CEO Barbara Humpton”, Feb 12, 2025. Open the source. Checked against the published text.
- Saurabh Mittal, Head of Transformation and Data, DBS Bank India, at the time. AIM, “DBS Bank’s AI Playbook: 430 Use Cases, 2,000 Models, Human-in-the-Loop”, Jun 19, 2026. Open the source. Checked against the published text.
- Saurabh Mittal, Head of Transformation and Data, DBS Bank India, at the time. AIM, “DBS Bank’s AI Playbook: 430 Use Cases, 2,000 Models, Human-in-the-Loop”, Jun 19, 2026. Open the source. Checked against the published text.
- Julie Sweet, CEO, at the time. Columbia Business School, “If You’re Not Learning, You’re Not Leading: Lessons from Accenture CEO Julie Sweet ’92”, Oct 24, 2025. Open the source. Checked against the published text.
Last reviewed Nov 10, 2026